At KuddleKubs, we aim to deliver your little one’s essentials safely, on time, and with care.
Delivery Coverage
We currently deliver across Kathmandu Valley and to major cities throughout Nepal via trusted courier partners.
Deliveries are processed on working days. Orders placed on public holidays or weekends will be dispatched on the next working day.
Order Confirmation
To ensure smooth delivery, please provide accurate contact details including your full address and active mobile number at checkout.
Once your order is placed, our team may contact you by phone or email to confirm the details before dispatch. Please respond promptly to avoid any delays in processing your order.
Order Processing & Dispatch
Orders go through the following stages before reaching you:
Order Processing
This includes verifying payment, quality checking, and careful packaging. Orders are typically processed within 24 hours of confirmation.
Shipping & Delivery
- Inside Kathmandu Valley: Delivery is handled by our in-house delivery team
- Outside the valley: Orders are shipped via partnered courier services
- Delivery time depends on your location and courier network availability
Estimated delivery timelines will be shared during checkout or order confirmation.
Delivery Timeframes
Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur)
1 to 2 business days from order confirmation
Major Cities Outside the Valley
(Pokhara, Biratnagar, Chitwan, Butwal, Dharan, Hetauda, etc.)
3 to 5 business days from dispatch
Remote or Hard-to-Reach Locations
5 to 10 business days depending on courier accessibility
Please note: These are estimated timeframes. While we do our best to meet delivery expectations, occasional delays may occur due to weather conditions, road accessibility, courier logistics, or unforeseen circumstances beyond our control.
Delivery Charges
Delivery charges are calculated based on your delivery location and order weight.
Free Delivery
- Orders above Rs. 3,000 within Kathmandu Valley qualify for free delivery
- Minimum order value for free delivery may vary for locations outside the valley
The final delivery fee (if applicable) will be clearly shown during checkout before you complete your payment.
Important: Shipping charges are non-refundable in case of order cancellation or return.
Payment Options
Online Payment
We accept payments via eSewa, Khalti, credit/debit cards, and mobile banking.
Cash on Delivery (COD)
Cash on Delivery is available in selected locations. Availability will be shown at checkout based on your delivery address.
- COD may have a small handling fee (shown at checkout)
- Please keep the exact amount ready for a smooth handover
Tracking Your Order
Order Status Updates
You’ll receive order confirmation via email and SMS once your order is placed.
Tracking Information
For courier deliveries outside Kathmandu Valley, tracking details will be shared via SMS or email once your order is dispatched.
- Tracking information may take up to 24 hours to become active after dispatch
- You can also check your order status by logging into your KuddleKubs account or contacting our customer care team
Proof of Delivery
A delivery confirmation or signature may be required at the time of delivery.
Important: Please inspect your package carefully before accepting it. Check for:
- Correct items and quantities
- Any visible damage to the packaging or products
- Intact seals and tags
If there’s any issue, please do not accept the delivery and contact us immediately at contact@kuddlekubs.com or call our support team.
Failed Delivery Attempts
If our delivery partner is unable to deliver your order due to:
- Incorrect or incomplete address
- Customer unavailability
- Unreachable contact number
We will make up to 2 additional delivery attempts. If delivery still cannot be completed, the order will be returned to us, and you may be contacted to arrange re-delivery (additional charges may apply) or a refund.
Unforeseen Delays or Cancellations
In rare cases where a shipment is delayed for an extended period (beyond 15 days) or becomes untraceable due to courier issues, KuddleKubs reserves the right to:
- Cancel the order and issue a full refund including shipping charges
- Offer a replacement shipment at no additional cost
- Provide store credit for future purchases
We will always communicate with you before taking any action and work toward the solution that works best for you.
Product Images Disclaimer
All product images on our website are for representation purposes only. Actual products may have minor variations in color, texture, or design due to:
- Photography lighting and screen display settings
- Fabric dye lots or material batches
- Product improvements or updates by manufacturers
We ensure all products meet our quality standards regardless of minor visual differences.
Damaged or Incorrect Delivery
If you receive a damaged, defective, or incorrect product:
- Do not accept the delivery if damage is visible on the package
- If you’ve already accepted it, contact us within 24 hours at contact@kuddlekubs.com with photos
- We will arrange a free replacement or full refund (including shipping)
- Return pickup will be scheduled at no cost to you
Please refer to our Returns & Refund Policy for more details.
Contact Us
If you have questions about delivery, need to modify your shipping address, or require assistance with tracking:
Email: contact@kuddlekubs.com
Response Time: Within 24 hours on working days
Our team is always happy to help ensure your order reaches you smoothly.
Policy Updates
This shipping and delivery policy may be updated from time to time to reflect changes in our operations or services. Any changes will be effective immediately upon being published on our website.
We recommend reviewing this policy periodically, especially before placing an order.
Last updated: January 2026