Payments

At KuddleKubs, we aim to make your shopping experience smooth and secure. We offer multiple payment options to suit your convenience.

Accepted Payment Methods

We accept the following payment methods for orders on our website:

Online Payment Options

Digital Wallets

  • eSewa
  • Khalti
  • IME Pay
  • Other supported digital wallets

Bank Cards

  • Visa debit and credit cards
  • Mastercard debit and credit cards
  • Other major cards accepted through our payment gateway

Mobile Banking

  • Direct bank transfers through mobile banking apps
  • Internet banking transfers

QR Code Payment

  • Scan and pay through supported digital payment apps

Cash on Delivery (COD)

Cash on Delivery is available in selected locations across Nepal.

  • Availability will be shown at checkout based on your delivery address
  • A small COD handling fee may apply (displayed before order confirmation)
  • Please keep the exact amount ready at the time of delivery
  • Our delivery partner will provide you with a payment receipt

Note: COD orders may require phone verification before dispatch to prevent fraudulent orders.

Payment Currency

All prices on our website are listed in Nepali Rupees (NPR) unless otherwise stated.

Payment Security

Your payment security is our top priority. We implement industry-standard security measures to protect your financial information:

Secure Payment Gateway

  • All online transactions are processed through PCI-DSS compliant payment gateways
  • Your card details and payment information are never stored on our servers
  • We use SSL/TLS encryption to protect data transmission

What We Don’t Store

  • Credit/debit card numbers
  • CVV/CVC codes
  • Card expiration dates
  • Net banking passwords

Payment information is handled directly by our trusted payment partners (eSewa, Khalti, bank payment gateways) in accordance with international security standards.

When Payment Is Charged

Online Payments
Your payment is processed immediately at the time of order placement. You will receive an order confirmation once payment is successfully completed.

Cash on Delivery
Payment is collected at the time of delivery by our courier partner. You must pay the full order amount (including any COD fees) to receive your package.

Payment Confirmation

After successful payment, you will receive:

  1. On-Screen Confirmation – Immediate confirmation on the payment gateway
  2. Email Confirmation – Order confirmation email with order number and details
  3. SMS Notification – Text message confirming your order (if opted in)

Please save your order confirmation for future reference. If you do not receive confirmation within 1 hour, please contact us at contact@kuddlekubs.com.

Failed or Declined Payments

If your payment fails or is declined, possible reasons include:

  • Insufficient funds in your account
  • Incorrect card details or expired card
  • Bank security restrictions or limits
  • Payment gateway technical issues
  • Network connectivity problems

What to Do:

  1. Check your account balance and card details
  2. Contact your bank to verify if there are any restrictions
  3. Try an alternative payment method
  4. Contact us if the issue persists

Important: If payment is deducted from your account but the order is not confirmed, please do not retry immediately. Contact us at contact@kuddlekubs.com with:

  • Transaction reference number
  • Payment screenshot
  • Date and time of transaction

We will investigate and resolve the issue within 24-48 hours. If the payment was deducted but the order was not placed, a refund will be processed within 7-10 business days.

Pricing and Taxes

Displayed Prices
All prices displayed on our website are final and include applicable taxes unless otherwise stated.

Price Changes
Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time of order confirmation, not at the time you added items to your cart.

Tax Invoice
A tax invoice will be included with your delivery. For digital copies, please contact us at contact@kuddlekubs.com.

Additional Charges

Delivery Charges
Delivery fees (if applicable) will be clearly shown during checkout before payment. See our Shipping & Delivery Policy for details on delivery charges.

COD Handling Fee
A nominal handling fee may be charged for Cash on Delivery orders. This fee covers the additional processing and verification costs associated with COD orders.

Payment Gateway Charges
For certain payment methods, a small processing fee may be applicable. Any such charges will be clearly displayed before you complete your payment.

Promotional Codes and Discounts

How to Use:

  • Enter your promo code at checkout before making payment
  • Discount will be automatically applied to your order total
  • Only one promotional code can be used per order unless stated otherwise

Important Terms:

  • Promotional codes are valid for a limited time only
  • Codes cannot be combined with other offers unless explicitly stated
  • Codes are non-transferable and cannot be exchanged for cash
  • We reserve the right to cancel or modify promotions at any time
  • If a promotional code is invalid or expired, you will be notified before payment

Payment Verification and Fraud Prevention

To protect both you and KuddleKubs from fraudulent activity, we may:

  • Verify large or unusual orders via phone or email before dispatch
  • Request additional identification or proof of address
  • Cancel orders that appear suspicious or fraudulent
  • Limit order quantities or payment methods for certain customers

If we need to verify your order, we will contact you within 24 hours of order placement. Please respond promptly to avoid delays.

Refunds for Cancelled or Returned Orders

Cancellation Before Dispatch
If you cancel your order before it is dispatched:

  • Online payments: Refunded to original payment method within 7-10 business days
  • COD orders: No refund applicable as payment has not been made

Returns and Refunds
For returned items, refunds are processed according to our Returns & Refund Policy:

  • Online payments: Refunded to original payment method
  • COD orders: Refunded via bank transfer to your provided account

Please refer to our Returns & Refund Policy for complete details on refund timelines and procedures.

Non-Refundable Charges:

  • Delivery charges (unless the return is due to our error or a defective product)
  • COD handling fees
  • Payment gateway charges (if applicable)

Multiple Payment Attempts

If you place multiple orders or make multiple payment attempts for the same product, we may:

  • Cancel duplicate orders
  • Process refunds for extra charges
  • Contact you to confirm your intended purchase

Please wait for order confirmation before placing another order for the same items.

Technical Issues During Payment

If you experience technical difficulties during the payment process:

  1. Don’t Panic – Technical issues can occur due to network problems or high traffic
  2. Check Your Email – You may have received an order confirmation even if the page didn’t load
  3. Check Your Payment App – Verify if payment was deducted
  4. Wait Before Retrying – Give it 30 minutes before attempting another payment
  5. Contact Us – If you’re unsure whether payment went through, contact us immediately with transaction details

Contact Us

If you have questions about payment methods, face issues during checkout, or need assistance with a transaction, please contact us:

Email: contact@kuddlekubs.com
Response Time: Within 24 hours on working days

For urgent payment issues, please mark your email as “URGENT – Payment Issue” and include:

  • Order number (if available)
  • Transaction reference number
  • Payment method used
  • Screenshots of error messages or payment confirmation

Payment Security Promise: At KuddleKubs, we’re committed to providing a secure and seamless payment experience. Your financial information is protected with the highest security standards, and we never store your sensitive payment details.

Thank you for shopping with KuddleKubs. We appreciate your trust!