Effective Date: January 2026
Last Updated: January 2026
At KuddleKubs, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or interact with us.
By using our website or services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your information.
Information We Collect
We collect information to provide you with better products, services, and shopping experiences. The types of information we collect include:
1. Information You Provide Directly
Account Information
- Full name
- Email address
- Phone number
- Password (encrypted)
- Date of birth (optional)
Shipping and Billing Information
- Delivery address (street, city, area, postal code)
- Billing address
- Contact number for delivery coordination
Payment Information
- Payment method details (processed securely through payment gateways)
- Transaction history
- Order details and purchase history
Communication Information
- Messages, emails, or calls you send to our customer care team
- Product reviews, ratings, and feedback
- Survey responses or contest entries
User-Generated Content
- Photos, videos, or testimonials you share with us
- Social media posts that mention or tag KuddleKubs
2. Information Collected Automatically
When you visit our website, we automatically collect certain information:
Device and Technical Information
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Screen resolution
Usage Information
- Pages visited and time spent on each page
- Products viewed or searched
- Click patterns and browsing behavior
- Referring website or source
- Date and time of visits
Location Information
- General location based on IP address (city/region level)
- Precise location (only if you explicitly grant permission)
3. Information from Third Parties
We may receive information about you from:
Payment Processors
- eSewa, Khalti, or other payment gateways (transaction confirmation, payment status)
Social Media Platforms
- If you connect your social media account or interact with us on social platforms
Courier Partners
- Delivery status updates and location tracking for your orders
Analytics Services
- Website performance data from Google Analytics or similar tools
How We Use Your Information
We use your information for the following purposes:
Order Processing and Fulfillment
- Process and confirm your orders
- Arrange delivery and coordinate with courier partners
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, refunds, and exchanges
- Process payments securely
Customer Service and Support
- Respond to your inquiries, questions, and complaints
- Provide technical support and troubleshooting
- Resolve disputes and investigate issues
- Improve our customer service quality
Personalization and Recommendations
- Customize your shopping experience based on preferences
- Recommend products you might like based on browsing and purchase history
- Show relevant content and offers
- Remember your preferences (size, favorite categories)
Marketing and Communication
- Send promotional emails, newsletters, and special offers (with your consent)
- Inform you about new products, sales, and updates
- Run contests, campaigns, or loyalty programs
- Send SMS notifications about orders or offers (with your consent)
Analytics and Improvement
- Analyze website usage patterns and trends
- Improve website functionality, design, and user experience
- Test new features and optimize performance
- Understand customer preferences and shopping behavior
Security and Fraud Prevention
- Verify your identity and prevent unauthorized access
- Detect and prevent fraudulent transactions
- Monitor for suspicious activity or policy violations
- Protect against security threats and abuse
Legal Compliance
- Comply with applicable laws, regulations, and legal obligations
- Respond to legal requests from authorities
- Enforce our Terms and Conditions
- Protect our rights, property, and safety
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers and Partners
We share information with trusted third-party service providers who help us operate our business:
Delivery and Logistics Partners
- Courier companies for order fulfillment and delivery
- Information shared: Name, phone number, delivery address, order details
Payment Processors
- eSewa, Khalti, banks, and payment gateways
- Information shared: Transaction amount, payment method (payment details are handled securely by the processor)
Technology and IT Services
- Website hosting providers
- Cloud storage services
- Email service providers
- Customer relationship management (CRM) platforms
Marketing and Analytics
- Email marketing platforms (for newsletters with your consent)
- Analytics services like Google Analytics
- Social media advertising platforms
These service providers are bound by confidentiality agreements and can only use your information to provide services to us.
Business Transfers
If KuddleKubs is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the new owner. We will notify you before your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from government authorities or law enforcement
- Situations involving national security or public safety
- Protection of our legal rights or property
With Your Consent
We may share your information with third parties when you explicitly consent, such as:
- Sharing your review publicly on our website
- Participating in partner promotions or contests
- Connecting your social media accounts
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how you use our website.
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and improve your experience.
Types of Cookies We Use
Essential Cookies
- Required for basic website functionality
- Enable shopping cart, checkout, and account login
- Cannot be disabled
Performance Cookies
- Collect anonymous data about how visitors use the site
- Help us improve website performance and user experience
- Example: Google Analytics
Functional Cookies
- Remember your preferences and settings
- Save your location, language, or recently viewed products
- Enhance convenience
Marketing Cookies
- Track your browsing activity across websites
- Deliver personalized ads based on your interests
- Measure effectiveness of advertising campaigns
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Accept only certain types of cookies
- Delete existing cookies
Note: Disabling essential cookies may affect website functionality and your shopping experience.
Data Security
We take the security of your personal information seriously and implement multiple layers of protection:
Technical Measures
- SSL/TLS encryption for data transmission
- Secure servers with firewall protection
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Secure payment gateways (PCI-DSS compliant)
Administrative Measures
- Access controls limiting who can view your information
- Employee training on data protection
- Confidentiality agreements with staff and partners
- Regular review of security practices
Your Role in Security
- Use strong, unique passwords
- Don’t share your account credentials
- Log out after using shared devices
- Monitor your account for suspicious activity
- Report security concerns immediately
Important: While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information during transmission or storage.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Account Information: Retained while your account is active and for up to 2 years after account closure (for legal and business purposes)
Order and Transaction History: Retained for 7 years for tax, accounting, and legal compliance purposes
Marketing Communications: Retained until you unsubscribe or withdraw consent
Customer Service Records: Retained for up to 3 years for quality assurance and dispute resolution
When information is no longer needed, we securely delete or anonymize it so it cannot be associated with you.
Your Rights and Choices
You have several rights regarding your personal information:
Access Your Information
Request a copy of the personal information we hold about you.
Correct Your Information
Update or correct inaccurate or incomplete information through your account settings or by contacting us.
Delete Your Information
Request deletion of your personal information (subject to legal retention requirements). Note: This may prevent you from accessing certain services.
Withdraw Consent
Withdraw consent for marketing communications, cookies, or other optional data processing at any time.
Opt-Out of Marketing
Unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email, or contact us to opt out of SMS marketing.
Restrict Processing
Request that we limit how we use your information in certain circumstances.
Data Portability
Request your information in a structured, machine-readable format to transfer to another service.
Object to Processing
Object to certain types of processing, such as direct marketing or automated decision-making.
How to Exercise Your Rights
To exercise any of these rights, please contact us at contact@kuddlekubs.com with:
- Your full name and registered email address
- Description of your request
- Proof of identity (to prevent unauthorized access)
We will respond to your request within 15 business days.
Children’s Privacy
KuddleKubs does not knowingly collect personal information from children under 18 years of age without parental consent.
If you are under 18, please do not provide any personal information on our website without your parent or guardian’s permission.
If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information promptly.
Parents or guardians who believe we may have collected information from their child should contact us immediately at contact@kuddlekubs.com.
Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, or services that are not operated by KuddleKubs.
We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Social Media: If you interact with us on social media (Facebook, Instagram, etc.), your interactions are governed by that platform’s privacy policy in addition to this one.
International Data Transfers
Our services are primarily intended for users in Nepal. If you access our website from outside Nepal, please note that your information may be transferred to, stored, and processed in Nepal.
By using our services, you consent to the transfer of your information to Nepal and acknowledge that Nepal’s data protection laws may differ from those in your country.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs.
When we make changes:
- The “Last Updated” date at the top will be revised
- Significant changes will be notified via email or prominent notice on our website
- Continued use after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: contact@kuddlekubs.com
Response Time: Within 24-48 hours on working days
Mailing Address:
KuddleKubs Customer Care
[Your Physical Address]
Kathmandu, Nepal
We’re committed to addressing your privacy concerns and working with you to resolve any issues.
Your Privacy Matters: At KuddleKubs, we believe that protecting your privacy is essential to building trust. We’re committed to transparency, security, and giving you control over your personal information. Thank you for trusting us with your family’s needs.
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.