We’re here to help! Below are answers to some of the most common questions about shopping at KuddleKubs. If you can’t find what you’re looking for, feel free to reach out to us at contact@kuddlekubs.com.
About KuddleKubs
What is KuddleKubs?
KuddleKubs is Nepal’s trusted baby care brand, founded with a mission to empower parents with safe, thoughtfully designed baby care essentials. We combine quality products with the guidance and knowledge you need to raise happy, healthy children from day one.
Our founder, Ms. Shreya Karki, brought her experience working with a renowned international baby care brand back to Nepal to create a space where science meets softness, and where every parent can feel confident, supported, and informed.
Why should I buy from KuddleKubs?
When you shop with KuddleKubs, you’re getting more than just products. You’re getting curated quality, where every product is carefully selected with safety, functionality, and developmental appropriateness in mind. We don’t just follow trends; we follow science.
Safety is our top priority. We focus on non-toxic, baby-safe ingredients and materials, and product information is transparent so you know exactly what you’re getting. Our products are age-appropriate, from newborn essentials to toddler toys, all designed to match your child’s developmental stage.
We believe knowledge empowers parents. That’s why we provide detailed product information, usage tips, and care guidance. We understand Nepali parents’ needs while maintaining international quality standards. Shopping with us means easy ordering, multiple payment options, and reliable delivery across Nepal, all designed with busy parents in mind.
What types of products do you sell?
KuddleKubs offers a comprehensive range of baby care essentials. We stock baby clothing including onesies, rompers, sleepwear, and seasonal wear. Our feeding essentials include bottles, bibs, weaning sets, and feeding accessories. For diapering needs, we offer diapers, wipes, changing mats, and diaper bags.
We also carry bath and skincare products like baby-safe shampoos, lotions, bath toys, and towels. Our toys and development section features age-appropriate educational toys, teethers, and activity sets. For the nursery, we have bedding, sleeping aids, and organization products. We stock baby gear such as carriers, strollers, and safety products, plus mom care items including maternity and postpartum essentials.
All products are carefully vetted for quality and safety.
Do you have physical stores, or are you online only?
Currently, KuddleKubs operates primarily as an online store, allowing us to serve customers across Nepal conveniently. We may announce physical store locations in the future. Stay connected through our website and social media for updates!
Orders & Shopping
Is it mandatory to register before placing an order?
No, registration is not mandatory. You can place an order as a guest by simply providing your delivery and contact information at checkout.
However, creating an account offers several benefits. You’ll enjoy faster checkout for future orders, easy order tracking, access to your order history, and the ability to save multiple delivery addresses. Account holders also receive exclusive offers and early access to sales, plus easier management of returns and refunds. Creating an account takes just a minute and makes your shopping experience more convenient!
How do I place an order?
Placing an order is simple. First, browse our product categories or use the search bar to find what you need. Select the product you want and choose the size or variant if applicable. Add the item to your cart and either continue shopping or proceed to checkout.
At checkout, enter your delivery address and contact information, then choose your payment method. Review your order details carefully and confirm everything is correct. Complete your payment for online orders or select Cash on Delivery. You’ll receive confirmation via email and SMS once your order is successfully placed.
How do I know my order has been confirmed?
Once your order is successfully placed, you will receive several confirmations. Immediately, you’ll see an on-screen confirmation message with your order number. For online payments, you’ll also receive payment gateway confirmation.
Within minutes, you’ll receive an order confirmation email containing your order number, items ordered, delivery address, and estimated delivery timeline. If you opted in for SMS notifications, you’ll also receive a text message with your order number and confirmation.
If you don’t receive a confirmation email within 1 hour, please check your spam or junk folder and verify the email address you provided. If you still haven’t received it, contact us at contact@kuddlekubs.com with your payment details. You can also log into your KuddleKubs account (if registered) to view your order under “My Orders.”
How do I check my order status?
There are several ways to track your order. If you have an account, simply log in and go to “My Orders” or “Order History,” then click on the specific order to view detailed status updates.
If you ordered as a guest, check the tracking link sent via email or SMS, or contact us at contact@kuddlekubs.com with your order number.
Order status updates include Order Confirmed (payment received and order verified), Processing (being prepared for dispatch), Dispatched (handed over to courier partner), Out for Delivery (on the way to your address), and Delivered (successfully delivered).
For courier deliveries outside Kathmandu Valley, you’ll receive a tracking number that can be used on the courier company’s website.
Can I modify or cancel my order after placing it?
If your order hasn’t been dispatched yet, yes, you can cancel or modify it. Please contact us immediately at contact@kuddlekubs.com or call our customer care with your order number. We’ll do our best to accommodate modifications, but if your order is already in packaging, we may need to process it as a return and new order.
Once dispatched, orders cannot be cancelled. However, you can refuse delivery or initiate a return once you receive the package, subject to our Returns & Refund Policy.
What should I do if I receive a wrong or damaged product?
We sincerely apologize if this happens! If you notice visible damage to the package, do not accept the delivery. If you’ve already accepted it, contact us within 24 hours at contact@kuddlekubs.com.
Include photos of the product, packaging, and any damage along with your order number. We will arrange free return pickup, send a replacement immediately or issue a full refund (your choice), cover all return shipping costs, and process your case on priority within 1 to 2 business days.
Please refer to our Returns & Refund Policy for complete details.
Delivery & Shipping
Do you deliver products outside Kathmandu Valley?
Yes! We deliver across Nepal. Within Kathmandu Valley, we deliver to Kathmandu, Lalitpur, and Bhaktapur using our in-house delivery team. We also deliver to major cities like Pokhara, Biratnagar, Chitwan, Butwal, Dharan, Hetauda, and other major urban centers.
We even deliver to remote locations, though delivery times may be longer depending on courier accessibility. Delivery availability will be confirmed when you enter your address at checkout.
How long will it take to receive my order?
Delivery times depend on your location. Within Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur), orders typically arrive in 1 to 2 business days from order confirmation. For major cities outside the valley like Pokhara, Biratnagar, and Chitwan, delivery takes 3 to 5 business days from dispatch. Remote locations may take 5 to 10 business days depending on courier accessibility.
Please note that orders are processed within 24 hours of confirmation. Delivery times are estimates and may vary due to weather, road conditions, or logistics. Orders placed on public holidays or weekends are dispatched the next working day. You’ll receive tracking information once your order is dispatched.
What are the shipping charges for orders?
Shipping charges vary based on your location and order value. Within Kathmandu Valley, you get free delivery on orders above Rs. 3,000. For orders below Rs. 3,000, shipping costs Rs. 100 to 150.
Outside Kathmandu Valley, charges are based on location and order weight. Free delivery thresholds may vary by region. The exact delivery charge will be clearly shown at checkout before you complete payment.
Please note that shipping charges are non-refundable in case of cancellation or return, unless the return is due to our error or a defective product.
What happens if I am not available at the time of delivery?
If you’re unavailable during delivery, our delivery partner will call you and may wait for a reasonable time (10 to 15 minutes). If you’re unreachable, a delivery attempt notice may be left, and you’ll receive a call or SMS to reschedule. We’ll make up to 2 additional delivery attempts.
You can help ensure successful delivery by providing an alternate contact number at checkout, specifying a preferred delivery time in the order notes, or arranging for someone else to receive the package with proper ID. You can also contact the courier directly to reschedule using the tracking details.
After 3 failed attempts, the order will be returned to us, and you may be contacted to arrange re-delivery (additional charges may apply) or request a refund. Keep your phone accessible and check messages during your estimated delivery window!
Can someone else receive my order on my behalf?
Yes! You can authorize someone else to receive your delivery. Please inform them about the expected delivery and ensure they have valid identification. If possible, mention in your order notes something like “Can be received by [Name].” The recipient should check the package before accepting it.
Returns & Refunds
What is your Return Policy?
We want you to be completely satisfied with your purchase! You have 7 days from delivery for standard returns and 14 days for defective, damaged, or wrong items.
To be eligible for return, the item must be unused, unwashed, and undamaged with original tags and packaging intact. Trying items for size or fit is acceptable. You’ll also need to include the original invoice.
Please note that some items cannot be returned, including undergarments, socks, and innerwear for hygiene reasons, final sale or clearance items, and custom or personalized products.
To initiate a return, email contact@kuddlekubs.com with your order number and reason for return. We’ll review and approve within 24 hours, then arrange free pickup (1 to 2 days in Kathmandu, 3 to 7 days outside the valley). After we receive and inspect the item, your refund will be processed within 5 to 10 business days.
For complete details, please visit our Returns & Refund Policy page.
How long does it take to get a refund?
After we receive and inspect your return, the inspection takes 1 to 2 business days. Refund processing takes 5 to 10 business days after approval.
For online payments, refunds are sent back to your original payment method (eSewa, Khalti, card, etc.). For Cash on Delivery orders, refunds are made via bank transfer to your provided account details.
You’ll receive email confirmation once your refund is initiated. The time for funds to reflect in your account depends on your bank or payment provider and may take an additional 2 to 5 business days.
Payment
What payment options do you offer?
We offer multiple convenient payment methods. For online payment, you can use digital wallets like eSewa, Khalti, and IME Pay. We also accept credit and debit cards including Visa and Mastercard, as well as mobile banking, internet banking, and QR code payment.
Cash on Delivery (COD) is available in selected locations. A small handling fee may apply, which will be shown at checkout. Please keep exact change ready for COD orders.
All online payments are processed through secure, PCI-DSS compliant gateways. Your card details are never stored on our servers.
Is online payment safe?
Absolutely! Your payment security is our top priority. We use SSL/TLS encryption to protect all data transmission, and payments are processed through PCI-DSS compliant gateways. We never store your card numbers, CVV, or banking passwords.
Secure authentication is handled through your bank or payment provider, and fraud detection systems monitor for suspicious activity. Your financial information goes directly to trusted payment partners (eSewa, Khalti, bank gateways) and never passes through our servers.
Do you offer EMI or installment payments?
Currently, we do not offer EMI or installment payment options. All payments must be made in full at the time of purchase.
However, if your credit card offers EMI conversion, you can convert your purchase to EMI through your bank after completing the transaction.
Account & Membership
How do I create an account?
Creating an account is quick and easy. Click “Sign Up” or “Register” on our website, then enter your name, email, and create a password. Verify your email address by checking your inbox for the verification link. Finally, complete your profile with your phone number and address (optional but recommended).
You can also create an account during checkout by selecting “Create an account” before finalizing your order.
I forgot my password. What should I do?
No worries! Go to the login page and click “Forgot Password?” Enter your registered email address and check your email for a password reset link. Click the link, create a new password, and then log in with your new password.
If you don’t receive the email within 10 minutes, check your spam folder or contact us at contact@kuddlekubs.com.
Do you have a loyalty or rewards program?
We’re working on launching a loyalty program to reward our valued customers! Stay tuned by subscribing to our newsletter, following us on social media, and checking our website for announcements.
In the meantime, sign up for our newsletter to receive exclusive offers, early sale access, and special discounts!
Product Information
Are your products safe for newborns?
Yes! Safety is our top priority. All products are carefully vetted for age-appropriateness and made with baby-safe, non-toxic materials. They’re free from harmful chemicals where applicable and tested to meet safety standards.
Each product listing clearly indicates the recommended age range. For newborns, look for products marked “0+ months” or “Newborn Safe.” If you have specific concerns about ingredients or materials, detailed information is provided on product pages, or you can contact us at contact@kuddlekubs.com.
How do I know which size to choose for my baby?
We provide detailed size guides for all clothing and gear. On product pages, you’ll find size charts with measurements (age, height, weight), fit recommendations (true to size, runs small/large), and customer reviews mentioning fit.
Here are some general tips. Babies grow fast, so when in doubt, size up. Check measurements, not just age recommendations, and read customer reviews for real fit feedback.
Still unsure? Contact us at contact@kuddlekubs.com with your baby’s measurements, and we’ll help you choose the right size!
Can I request a specific product that’s not on your website?
We’d love to hear your suggestions! While we can’t guarantee we’ll stock every requested item, we seriously consider customer feedback when curating our product selection.
Please email us at contact@kuddlekubs.com with the product name or description, brand (if specific), and why you think it would be valuable. We’re constantly expanding our range based on what parents need!
How do I care for the products I purchase?
Care instructions are provided on product packaging and tags, in the product description on our website, and in our email order confirmation.
For general guidelines, wash clothing in cold or lukewarm water on a gentle cycle with mild detergent. Toys should be wiped with a damp cloth or cleaned following manufacturer instructions. Feeding items should be sterilized before first use and washed thoroughly after each use.
For specific care questions, contact us at contact@kuddlekubs.com.
Contact & Support
How can I contact KuddleKubs customer care?
We’re here to help! Reach us by email at contact@kuddlekubs.com. We respond within 24 hours on working days.
For urgent issues like wrong delivery or payment problems, mark your email “URGENT” and include relevant details. You can also find us on Facebook and Instagram, where we respond to messages and comments regularly!
What are your customer service hours?
Our customer care team operates Sunday to Friday from 10:00 AM to 6:00 PM NST. We are closed on Saturday and public holidays. Emails received outside business hours will be responded to on the next working day.
Do you offer gift wrapping?
We’re currently working on offering gift wrapping services! Check our website or contact us for updates. In the meantime, all orders are packed beautifully and securely with care, ready to bring a smile to any parent!
Can I subscribe to your newsletter?
Absolutely! Subscribe to receive exclusive discounts and offers, early access to sales, new product announcements, parenting tips and baby care guides, and special birthday offers.
You can subscribe by entering your email in the footer of our website or during checkout.
Privacy & Security
How is my personal information used?
We respect your privacy. Your information is used only to process and fulfill orders, communicate order updates, improve our services, and send promotional emails (only if you opt in).
We never sell your information to third parties. For complete details, please read our Privacy Policy.
Is my payment information secure?
Yes! We use industry-standard security measures including secure payment gateways (PCI-DSS compliant), SSL encryption for all transactions, and we never store card details, CVV, or banking passwords.
Your payment information is handled directly by trusted partners like eSewa, Khalti, and bank payment gateways.
Still Have Questions?
If you can’t find the answer you’re looking for, we’re just an email away! Contact us at contact@kuddlekubs.com with the subject line “FAQ” followed by your question topic. We typically respond within 24 hours on working days.
At KuddleKubs, we believe that informed parents are empowered parents. We’re here to support you every step of the way, from your first click to your baby’s first smile.
Because a cuddle isn’t just comfort. It’s connection. And that’s where care begins.