At KuddleKubs, we want every order to feel right. If something doesn’t work out, we’re here to help.
If you’re unhappy with the size, fit, or quality of a product, you can request a return within 7 days from the date of delivery. All return requests are reviewed by our customer care team, and we will guide you through the process step by step.
Conditions for Returns
To be eligible for a return or exchange, please make sure:
- The item is unused, unwashed, undamaged, and unaltered
- Trying the product for size or fit is completely fine and will still be considered unused
- Original tags are intact
- The product is returned in its original packaging with all included parts
- The original invoice or proof of purchase is included
If an item is returned in a condition that does not meet the above criteria, we reserve the right to decline the return and send it back to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Undergarments, socks, and innerwear
- Products marked as Final Sale or Clearance
- Custom or personalized items
- Items without original tags or packaging
Return Pick-Up Timeline
Within Kathmandu Valley
Once your return request is approved, the pickup will be initiated within 1 to 2 business days.
Outside Kathmandu Valley
Reverse pickup may take 3 to 7 business days depending on location. Occasionally, delays may occur due to logistical challenges beyond our control. We appreciate your patience in such cases.
Return Pick-Up Charges
- Free return pickup is provided for all eligible returns within Nepal
- If a return is declined due to non-compliance with our return conditions, any reverse shipping costs will be borne by the customer
Exchanges
We currently do not offer direct exchanges. If you’d like a different size, color, or product:
- Return the original item following our return process
- Once your refund is processed, place a new order for the item you’d like
This ensures you get exactly what you want without any waiting period.
Refunds
After we receive and inspect the returned item, refunds will be processed as follows:
Refund Timeline
- Inspection: 1 to 2 business days after we receive your return
- Refund processing: 5 to 10 business days after approval
Refund Method
- Online payments (eSewa, Khalti, cards, etc.): Refunded to the original payment method
- Cash on Delivery orders: Refunded via bank transfer to your provided account details
You will receive an email confirmation once your refund has been initiated.
Defective, Damaged, or Wrong Items
If you receive a defective, damaged, or incorrect product, we’ll make it right:
- Extended return window: 14 days from delivery (instead of 7 days)
- Immediate replacement or full refund: Your choice
- Free return pickup: No questions asked
- Priority processing: We’ll expedite your case
To report such issues, please contact us immediately at care@kuddlekubs.com with photos of the product and packaging.
Important Notes
- Please ensure the correct product is handed over to our courier partner. KuddleKubs will not be responsible for loss or damage if an incorrect item is returned
- Items returned in inadequate packaging may be sent back to you
- Refunds do not include original shipping charges (if any were applied)
How to Request a Return
To initiate a return, please email us at contact@kuddlekubs.com with:
- Your Order ID
- Product name/SKU
- Brief reason for the return
- Photos (if applicable)
Our team will review your request and get back to you within 24 hours with the next steps.
We design KuddleKubs with care, and we handle returns with the same thoughtfulness. If you have any questions, feel free to reach out. We’re always happy to help.